Frequently Asked Questions

SIZING CHART

Streetwear

 

XS

S

M

L

XL

         

Dress Size

0

2

4

6

8

10

12

14

16

16

Pant Size

25

26

27

28

29

30

31

32

33

34

Chest

32

33

34

35

36

37

38

39.5

40.5

42

Waist

24

25

26

27

28

29

30.

31.5

32.5

34

Hip

34

35

36

37

38

39

40

41.5

42.5

44

Outerwear

 

XS

S

M

L

XL

         

Dress Size

0

2

4

6

8

10

12

14

16

16

Pant Size

25

26

27

28

29

30

31

32

33

34

Chest

32

33

34

35

36

37

38

39.5

40.5

42

Waist

24

25

26

27

28

29

30

31.5

32.5

34

Hip

34

35

36

37

38

39

40

41.5

42.5

44

Inseam

31.5

31.5

32

32

32.5

32.5

33

33

33.75

33.75

 

HOW TO PURCHASE

When you find an item that you would like to purchase, click the "add to cart" button. The item(s) you have chosen will appear in your cart. To finalize your purchase, click "checkout". Please make sure the items, sizes and quantity are correct. If there is a mistake, you can remove the item in the checkout by selecting "update”. Once the order is confirmed, follow the payment instructions to complete your order.

CONFIRMATION
Once you have completed entering your address and credit card information press "submit" and an e-mail confirmation will be sent to you. This will have your order number, complete order details and shipping address. Please save this document for your records. If there is a mistake on this e-mail confirmation, please notify service@orbclothing.ca immediately.

METHOD OF PAYMENT
Orb accepts Visa, MasterCard and Paypal.

PRICING
All prices shown on the site are in Canadian dollars. Prices listed on the page and in the shopping cart do not include shipping, handling fees or taxes. As you check out you will be able to choose the shipping option that you prefer. Taxes will be added according to your location. The final price (including applicable taxes and shipping) will be displayed prior to entering your credit card number and will also be sent to you in the confirmation e-mail.

TAXES
Your order is subject to applicable taxes:

Province

TAX

British Columbia

12%

Ontario

13%

Nova Scotia

15%

Nfld & Labrador

13%

PEI

13%

New Brunswick

13%

Quebec

14.975%

STOCK AVAILABILITY
Orb keeps all stock listings up to date. If, however, stock availability on your order has changed, we will inform you via e-mail with an approximate time frame on a restocking date.

WARRANTY (Applies to Technical Outerwear Only)
Orb outerwear guarantees that the materials and workmanship in all of our technical outerwear will stand up to the use for which it was designed. Orb outerwear has a limited lifetime warranty for defects or damage by fault of the manufacturer. Our warranty does not cover damages caused by improper care, accidents, or the natural breakdown of materials over extended use and time. All defective or damaged products should be returned to the point of purchase for evaluation and will be repaired or replaced at our discretion. Products sent for repair must be cleaned prior to sending.

HOW WILL MY ORDER BE SHIPPED AND HOW MUCH WILL IT COST?
Shipping is currently offered to Canadian addresses only. Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays). Your order will be shipped via Purolator, UPS or Canada Post.

Orders will be charged shipping rates as detailed below:

 Total Order Value 
 (before tax and after coupons)

Standard 2-7 day  shipping

Express 1-2 day  shipping

$0 - $99.99

Only $14.95!
Canada Wide

$29.95
Canada Wide

$100 and over

FREE!
Canada Wide

$29.95
Canada Wide

ABOUT SHIPPING WITH COUPONS
When you make a purchase over $100 with a discount applied, our shopping cart software will look at the final purchase total. So a purchase of $119 with a coupon of $20 applied will be treated as a $99 dollar purchase and as such would not qualify for free shipping.

INTERNATIONAL SHIPPING
We currently ship to Canadian addresses only.

SHIPPING CONFIRMATION
You will receive an email confirmation once your order has shipped.

WHEN WILL I BE CHARGED
Once your order has shipped, your credit card will be charged. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

Orb provides fabric details, fit information and sizing for all garments in the hopes that your shopping experience will be a success. Please make sure to review all information prior to purchase. Still uncertain? We’d love to help! You can reach us by email service@orbclothing.ca or telephone 604.277.9963 if you need further information (or a friendly opinion) about any of our products prior to checkout. 

RETURN POLICY
Refunds/exchanges will be given in the following circumstances:

1. You have received the wrong merchandise (what you have received is different from what was written on your order confirmation email)

2. You have ordered the wrong size

3. You are genuinely dissatisfied with the merchandise (Please give us a detailed reason if this is the case) 

Returns may only be made within 14 days of the delivery date.*

All returned merchandise must be unwashed, unworn with tags attached.
Worn, washed or de-tagged garments will not be accepted. (All garments are subject to inspection)

Shipping costs are not refunded. Any and all must have an RA number attached to be accepted.
Call toll-free 1.888.663.7236 or email service@orbclothing.ca to inquire about receiving an RA number.

ORDER CANCELLATION / OUT OF STOCK ITEMS
Only orders that have not been processed and shipped may be cancelled. If you wish to cancel an order, please do so by telephone 604.277.9963 or toll free 1.888.663.7236. Please have your order number ready. Orb reserves the right to refuse order cancellation if the order has already been processed and shipped.

If an item is out of stock or no longer available, Orb may cancel your order or part of your order. You will be notified via email if any part of your order is unavailable.

In the event of partial orders, Orb will ship the items in-stock and remove any items out of stock from your order. 

All orders will be confirmed with you via e-mail prior to delivery and after we receive your payment.

* THERE ARE NO REFUNDS/EXCHANGES ON SALE / DISCOUNTED ITEMS

FABRIC CARE

Did you know? 60% of greenhouse gasses generated over the lifetime of a garment come from typical machine washing and drying. You can easily cut this down by trying a green tip we at Orb encourage: wash your clothes in cold water and hang to dry. Also, try a phosphate free or planet friendly detergent!

Our garments have special applications so it’s normal if there are some colour variations from one garment to another. Please do not mistake these differences as flaws. Some applications and fabrics may alter over time due to wash and wear. We recommend washing your clothes inside out. Do not put in the dryer.

Fabrics

Flock
: Machine wash garment inside-out cold wash, lay flat or hang to dry. If this application goes in the dryer the flock will rub off over time and lose its fuzziness.

Foil and metallic ink
: Machine wash garment inside-out in cold water, lay flat or hang to dry. If this application goes in the dryer the metallic will become less shiny over time and it may eventually rub off.

Plastisol, gel, puff & high density inks
: Machine wash garment inside-out in cold water, lay flat or hang to dry. If this application goes in the dryer the ink colours may distort over time.

Jersey, Organic Jersey, Organic Lt Terry, Stretch French Terry, 80/20 Fleece, Heather Fleece, Slub Rib: 
Machine wash in cold water, lay flat or hang to dry. Harsh detergents or detergents with bleach will fade colours and adornments slightly. To ensure best care for your garments wash them inside out and do not put them in the dryer.

All of our cotton based fabrics are pre-washed. Further shrinkage is possible but will be minimal if the garment is cared for properly.

Modal Spandex Jersey, Slub Modal Jersey, Cotton Modal Jersey: 
Modal is made from processing wood pulp into a fibre form.  It has a luxurious soft hand feel and drape.

Machine wash in cold water on a gentle cycle or wash by hand. If this fabric is put in the dryer it will shrink. These garments must be laid flat to dry because when hung the weight of the wet garment stretches out the fabric. 

Sweater Knits
: Sweater knits are similar to modal as they will stretch out over time on a hanger. Storing your sweaters folded is the best way to preserve their quality. Because we use different types of knits each season, please follow the care instructions on the garment as some knits can be machine washed and some should be hand washed only.  The weight of the wet garment will stretch out the fabric if hung, so instead it should be reshaped when wet and laid flat to dry.

Stretch Canvas, Denim, Stretch Poplin
: Wash the garment in cold water, lay flat or hang to dry. The spandex content helps the fabric mold and stretch to the body. All of our cotton based fabrics are pre-washed. Further shrinkage is possible but will be minimal if the garment is cared for properly.

Rayon Shirting
: These fabrics should be hand washed in cold water and laid flat to dry. If damp, do not wring or scrunch this fabric or wrinkles may be difficult to release.  Garments may be pressed with a cool iron if necessary. Do not wash this fabric in hot water or place in the dryer or shrinkage will occur.

Vintage Fleece: 
The fibre blend of this fabric has been designed to achieve a soft hand feel and luxurious drape. Machine wash these garments in cold water on a gentle cycle or wash by hand. Do not put in the dryer or the fabric will shrink. The weight of the wet garment will stretch out the fabric if hung, so instead it should be laid flat to dry. 

Silk: 
This 100% silk fabric is flowing and delicate.  It should be dry-cleaned only.

If damp, do not wring or scrunch this fabric or wrinkles may be difficult to release.  Be cautious when steaming or ironing to not allow water to spray onto the garment as this may result in water spots.

Ikat Shirting, Sheer Plain Shirting, Check Shirting, Lightweight Denim: 
Machine wash in cold water, lay flat or hang to dry. To ensure best care for your garments wash them inside out and do not put them in the dryer.

All of our cotton based fabrics are pre-washed. Further shrinkage is possible but will be minimal if the garment is cared for properly.

Crepe Shirting: 
This fabric has the look of silk but without the need for dry cleaning. Hand wash these styles in cold water and lay flat to dry. This fabric has the look of silk but without the need for dry cleaning.

Nylon Jackets: 
Wash in cold water and hang to dry. Do not put these garments in the dryer. If nylon garments are left in the washer damp they may pick up odours that can be difficult to get rid of. 

Waterproof fabrics used in our technical outerwear & rainwear have both an inside waterproof coating and an outside fabric finish to keep you warm and dry.  This finish, called a DWR or “durable water-repellent,” enables the fabric to “bead” water off the surface of the garment. The DWR is an after fabric finish and will wear down over time.  If the garments are left dirty or muddy the DWR will wear faster than if you keep your garment clean. It is necessary for the DWR to be reapplied every few seasons, and there are many easy options for you to do this at home.  When properly cared for, the outer fabric will repel water while also enabling moisture vapour to pass through and escape.

Wash your technical garments in cold water and hang to dry.  Do not leave in the washer wet.  If these garments are left in the washer damp they may pick up odours that can be difficult to get rid of.  Do not put these garments in the dryer.  Once your garment has aired dry completely, we recommend a quick 5-10 minutes in a dryer on a cool setting.  This blast of heat will reset your DWR and improve its ability to bead water off the surface of the fabric.  Please be aware that a hot dryer can melt fur & plastic trims and damage the waterproof coating of the fabric over time.

It is also crucial to be aware of the types of detergent to use to clean your outerwear.  Using harsh soaps or stain removers with bleach additives will cause your DWR to wear away much more quickly.  Never dry clean garments with technical fabrics.

QUESTIONS
If you have any questions, please feel free to contact us at service@orbclothing.ca